OEM Support procedure
High quality OEM support
Welcome to the DELTACAST tech support area.
In order to help us serving you at the best, please follow the following procedure:
Not a OEM developer
Please contact your software supplier in order to clearly identify the support request subject. If the subject looks like being card related, we would strongly recommend that your software supplier, our OEM customer, contacts us directly.
The Drivers & Installation guide for our products, can be found Here.
Be sure that you are using the latest version of the SDK.
You can find the current version number in the SDK information section of our Download centre.
If necessary, download the latest version of the SDK from our Download Centre.
First of all, please browse the FAQs to find the answer to most common questions and problems.
DELTACAST pays a special attention to the completion and the quality of its documentation.
Please carefully read the sections related to your issue before going further.
The latest versions of all product flyers, datasheets, guides and related software are available on our Download Centre.
DELTACAST always recommends you to work with the latest version of the SDK available on our Download Centre.
Email OEM Support
DELTACAST has a great email support team who will answer all your technical questions in order to use our products in the most effecient way.
You can send your technical questions to email@example.com, but please make sure to get us as much as possible info on your setup, allowing us to help you faster and more efficiently.
Our support team is based at the headquarter in Belgium and reachable from Monday through Friday from 9.00am to 5.30pm (GMT +1).
Only for critical or urgent issues, customers also can contact our technical support team via phone.
Lines are open Monday through Friday from 9.00am to 5.30pm (GMT +1).
Tel.: +32 4 239 78 81
We are always improving the quality and reliability of our products and feedback from users is important in the continuing development process. If you have a suggestion on how to improve our products, please send us an email.