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RMA Request form

Welcome to the DELTACAST RMA request form

Please complete this form so that your RMA request may be processed.

Giving as much details as possible helps our technicians to quickly find the causes of the reported problems, as well as our development team to keep the quality level of our product.

We respect your desire for privacy. Information you submit will be for the exclusive use of DELTACAST and will not be shared with or given to any other company or third party.

Once this information has been received and your RMA approved, the DELTACAST team will contact you with the RMA number and get you the further details within a short delay - normally maximum within one working day.

Please note that DELTACAST is not responsible for free services during the warranty period under the following conditions :

* Incorrect signal or voltage applied to the device

* Fire, natural disasters

* Repair temptatives or hardware modifications executed by non Deltacast approved agent

* Damage caused by third party products

* Damage caused by improper use

* Use outside of documented operating conditions

 

All fields are required (* Indicates required field) to be filled in, and you will see an automatic message to confirm that your RMA has been submitted correctly.

Company information

Product information

Brief problem description*

PC can’t start
OS can’t boot
Board not detected
Can’t install drivers
Can’t transmit
Can’t receive
Other

Problem information

First problem occurrence*

Upon first use
After changing platform
After a certain time:
Other

Not applicable

(1) The product serial number is of the form SNXXX/AAA/Y/Z.Z/WWW, and is located on a sticker located on the rear side of the product For more cards with the same issue, please supply the different serial numbers in "Detailed problem description" field

(2) Motherboard brand and model, CPU type, amount of RAM, operating system. For a simple return, please click on not applicable